Smartcar will direct the user to the connected services website to (re-)activate their subscription. However, a user may choose to return back to your application instead, like in the example below.

No Subscription

To test this error, launch Smartcar Connect in test mode and log in with the email smartcar@invalid-subscription.com and any password. If you use Single Select, please see the table below for a simulated VIN.

EmailVIN
smartcar@invalid-subscription.com0SCAUDI0155C49A95

In the event of an AUTHENTICATION_FAILED, the user will need to be prompted to re-connect their vehicle. Smartcar Connect Re-authentication makes the process of re-authenticating a user much more seamless. In addition, the AUTHENTICATION_FAILED error provides a partially constructed URL for the re-authentication flow inside the resolution object.