Smartcar will direct the user to the connected services website to (re-)activate their subscription. However, a user may choose to return back to your application instead, like in the example below.

No Subscription

To test this error, launch Smartcar Connect in test mode and log in with the email and any password. If you use Single Select, please see the table below for a simulated VIN.


In the event of an AUTHENTICATION_FAILED, the user will need to be prompted to re-connect their vehicle. Smartcar Connect Re-authentication makes the process of re-authenticating a user much more seamless. In addition, the AUTHENTICATION_FAILED error provides a partially constructed URL for the re-authentication flow inside the resolution object.