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Connect Errors

You can use the following emails to test a subset of Connect errors:

ErrorEmailVIN
invalid_subscriptionsmartcar@invalid-subscription.com0SCAUDI0155C49A95
vehicle_incompatiblesmartcar@vehicle-incompatible.com0SCAUDI012FE3B132

Visit the Connect Errors page for more details.

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API Errors

You can use use the following emails to test these API error types:

  • COMPATIBILITY
  • CONNECTED_SERVICES_ACCOUNT
  • UPSTREAM
  • VEHICLE_STATE
TypeCodeEmailVIN
COMPATIBILITYMAKE_NOT_COMPATIBLECOMPATIBILITY.MAKE_NOT_COMPATIBLE@smartcar.com0SCLR000270BE6600
COMPATIBILITYSMARTCAR_NOT_CAPABLECOMPATIBILITY.SMARTCAR_NOT_CAPABLE@smartcar.com0SCLR0002DC18F57F
COMPATIBILITYVEHICLE_NOT_CAPABLECOMPATIBILITY.VEHICLE_NOT_CAPABLE@smartcar.com0SCLR00024C7CDF7A
CONNECTED_SERVICES_ACCOUNTACCOUNT_ISSUECONNECTED_SERVICES_ACCOUNT.ACCOUNT_ISSUE@smartcar.com0SCLR00026BAAA136
CONNECTED_SERVICES_ACCOUNTAUTHENTICATION_FAILEDCONNECTED_SERVICES_ACCOUNT.AUTHENTICATION_FAILED@smartcar.com0SCLR00021D803C7B
CONNECTED_SERVICES_ACCOUNTNO_VEHICLESCONNECTED_SERVICES_ACCOUNT.NO_VEHICLES@smartcar.com0SCLR00027671837B
CONNECTED_SERVICES_ACCOUNTSUBSCRIPTIONCONNECTED_SERVICES_ACCOUNT.SUBSCRIPTION@smartcar.com0SCLR0002B9BAF29F
CONNECTED_SERVICES_ACCOUNTVEHICLE_MISSINGCONNECTED_SERVICES_ACCOUNT.VEHICLE_MISSING@smartcar.com0SCLR00024E29EEBD
UPSTREAMINVALID_DATAUPSTREAM.INVALID_DATA@smartcar.com0SCLR000298A0A649
UPSTREAMKNOWN_ISSUEUPSTREAM.KNOWN_ISSUE@smartcar.com0SCLR0002A8760B72
UPSTREAMNO_RESPONSEUPSTREAM.NO_RESPONSE@smartcar.com0SCLR0002C23E43AB
UPSTREAMUNKNOWN_ISSUEUPSTREAM.UNKNOWN_ISSUE@smartcar.com0SCLR0002D4878901
VEHICLE_STATEASLEEPVEHICLE_STATE.ASLEEP@smartcar.com0SCLR0002E8896323
VEHICLE_STATECHARGING_IN_PROGRESSVEHICLE_STATE.CHARGING_IN_PROGRESS@smartcar.com0SCLR000221F1E672
VEHICLE_STATECHARGING_PLUG_NOT_CONNECTEDVEHICLE_STATE.CHARGING_PLUG_NOT_CONNECTED@smartcar.com0SCLR0002CBFC7C21
VEHICLE_STATEDOOR_OPENVEHICLE_STATE.DOOR_OPEN@smartcar.com0SCLR0002F8BD90B8
VEHICLE_STATEFULLY_CHARGEDVEHICLE_STATE.FULLY_CHARGED@smartcar.com0SCLR00029CD9D894
VEHICLE_STATEHOOD_OPENVEHICLE_STATE.HOOD_OPEN@smartcar.com0SCLR000219CD4A2C
VEHICLE_STATEIGNITION_ONVEHICLE_STATE.IGNITION_ON@smartcar.com0SCLR00021D49E58A
VEHICLE_STATEIN_MOTIONVEHICLE_STATE.IN_MOTION@smartcar.com0SCLR00024F6EE640
VEHICLE_STATEREMOTE_ACCESS_DISABLEDVEHICLE_STATE.REMOTE_ACCESS_DISABLED@smartcar.com0SCLR0002588A5CC1
VEHICLE_STATETRUNK_OPENVEHICLE_STATE.TRUNK_OPEN@smartcar.com0SCLR00023C607FDB
VEHICLE_STATEUNKNOWNVEHICLE_STATE.UNKNOWN@smartcar.com0SCLR0002E6CC0314
VEHICLE_STATEUNREACHABLEVEHICLE_STATE.UNREACHABLE@smartcar.com0SCLR000247EBF067
VEHICLE_STATEVEHICLE_OFFLINE_FOR_SERVICEVEHICLE_STATE.VEHICLE_OFFLINE_FOR_SERVICE@smartcar.com0SCLR0002AF1D71A1

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Vehicle StateOverview