Learn how to submit a support ticket through the Smartcar Support Center, including step-by-step instructions and eligibility details based on your plan.
1. Select “Submit a Ticket”
Once in the Support Center, click “Submit a Ticket” at the top right corner of the page to begin creating your ticket. 2. Fill Out the Ticket Form
Provide details such as:
Subject
Description
Please include as much relevant context as possible such as Session IDs, Vehicle IDs, screenshots, etc.
The Smartcar Component affected
The issue type
3. Submit Your Ticket
Click Submit, and your request will be sent to our Support team.4. Track Your Request
You can view and track the status of your tickets under “My Tickets” in the Support Center. 5. Update or Close a Request
Select the ticket you’d like to update or close from the “My Tickets” view. Once you’re on the ticket page:
Click “Reply” at the bottom left to add more information or request a status update.
Click “Close Ticket” at the bottom right to mark the request as Closed - Resolved if you no longer need assistance.
Ticket submission is available to users on Build and CustomEnterprise plans.Free plan users can access the Docs Center and AI Agent within the Dashboard for assistance but do not have access to submit tickets.