How to Submit a Ticket in the Support Center

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How to Submit a Support Ticket

1. Select “Submit a Ticket”
Once in the Support Center, click “Submit a Ticket” at the top right corner of the page to begin creating your ticket.

2. Fill Out the Ticket Form
Provide details such as:

• Subject
• Description
  • Please include as much relevant context as possible such as Session IDs, Vehicle IDs, screenshots, etc.
• The Smartcar Component affected
• The issue type

3. Submit Your Ticket
Click Submit, and your request will be sent to our Support team.

4. Track Your Request
You can view and track the status of your tickets under “My Tickets” in the Support Center.

5. Update or Close a Request
Select the ticket you’d like to update or close from the “My Tickets” view. Once you’re on the ticket page:

• Click “Reply” at the bottom left to add more information or request a status update.
• Click “Close Ticket” at the bottom right to mark the request as Closed - Resolved if you no longer need assistance.

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Who can submit tickets?

Ticket submission is available to users on Build and Custom Enterprise plans.

Free plan users can access the Docs Center and AI Agent within the Dashboard for assistance but do not have access to submit tickets.