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1. Ask a Question

In your dedicated Slack support channel, send a message with your question. The AI Agent will attempt to answer it based on Smartcar’s support documentation and past support interactions. Ask a Question

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2. Submit a Support Ticket

If your question requires deeper support, simply click “Create a Ticket” at the bottom of the AI-generated response within the Slack channel. This will open a form to submit a formal, trackable support request. Create a Ticket Ticket Form

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3. View Open Tickets

To check the status of an existing ticket, navigate to the Slack thread where the ticket was created and click the “View Ticket Info” icon. This will display the current status and details of your support request. View Open Ticket

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4. Navigate to the Support Center

Need more detailed help? You can access your ticket by clicking the ticket ID that appears after submitting a request using the “Create a Ticket” option. Alternatively, from the “View Ticket Info” window, you can click the ticket number to be redirected to the Smartcar Developer Dashboard. If you’re already logged into an active session, you’ll be taken directly to the ticket details within the Support Center. Otherwise, you’ll be prompted to log in first. In the Support Center, you can:
  • Browse our documentation
  • Submit new support requests
  • View and update your existing tickets
For step-by-step instructions on how to log into the Smartcar Support Center, please see the following article: Accessing the Smartcar Support Center