INVALID_DATA

One of Smartcar’s upstream sources provided data that is malformed, invalid, or logically invalid (e.g. 65535 psi for tire pressure).

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{
  "type": "UPSTREAM",
  "code": "INVALID_DATA",
  "description": "Smartcar received invalid data from an upstream source. Please retry your request at a later time.",
  "docURL": "https://smartcar.com/docs/errors/v2.0/upstream/#invalid_data",
  "statusCode": 502,
  "requestId": "5dea93a1-3f79-4246-90c5-89610a20471b",
  "resolution": "RETRY_LATER"
}

Suggested resolution

You can resolve this error by retrying your request at a later time.

Troubleshooting steps

If you receive this error repeatedly, please contact us and we’ll be happy to assist you.

Suggested user message

Your car is temporarily unable to connect to <app name>. Please be patient while we’re working to resolve this issue.

KNOWN_ISSUE

Smartcar received an error from an upstream source. This error usually occurs when an upstream source experiences an error that we have previously investigated and categorized as a known issue.

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{
  "type": "UPSTREAM",
  "code": "KNOWN_ISSUE",
  "description": "Smartcar received an error from an upstream source. Please retry your request at a later time.",
  "docURL": "https://smartcar.com/docs/errors/v2.0/upstream/#known_issue",
  "statusCode": 502,
  "requestId": "5dea93a1-3f79-4246-90c5-89610a20471b",
  "resolution": "RETRY_LATER"
}

Suggested resolution

You can resolve this error by retrying your request at a later time.

Troubleshooting steps

If you receive this error repeatedly, please contact us and we’ll be happy to assist you.

Suggested user message

Your car is temporarily unable to connect to <app name>. Please be patient while we’re working to resolve this issue.

NO_RESPONSE

One of Smartcar’s upstream sources failed to respond. This error usually occurs when one of Smartcar’s upstream sources is experiencing issues and is currently unavailable. This error can also occur when a specific vehicle in located in an area with weak cellular reception and fails to respond to your request in a timely manner.

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{
  "type": "UPSTREAM",
  "code": "NO_RESPONSE",
  "description": "One of Smartcar’s upstream sources failed to respond. Please retry your request at a later time.",
  "docURL": "https://smartcar.com/docs/errors/v2.0/upstream/#no_response",
  "statusCode": 502,
  "requestId": "5dea93a1-3f79-4246-90c5-89610a20471b",
  "resolution": "RETRY_LATER"
}

Suggested resolution

You can resolve this error by retrying your request at a later time.

Troubleshooting steps

If you receive this error repeatedly, please contact us and we’ll be happy to assist you.

Suggested user message

Your car is temporarily unable to connect to <app name>. Please be patient while we’re working to resolve this issue.

UNKNOWN_ISSUE

Smartcar received an unknown error from an upstream source. This error usually occurs when one of Smartcar’s upstream sources experiences an error that we have not yet investigated or mitigated.

There are several reasons why we might not have investigated this error yet:

    • The feature or vehicle make is still in Early Access.
    • This error does not occur very frequently.
    • This is the first time we have received this error.
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{
  "type": "UPSTREAM",
  "code": "UNKNOWN_ISSUE",
  "description": "Smartcar received an unknown error from an upstream source. Please retry your request at a later time and contact us if the issue persists.",
  "docURL": "https://smartcar.com/docs/errors/v2.0/upstream/#unknown_issue",
  "statusCode": 502,
  "requestId": "5dea93a1-3f79-4246-90c5-89610a20471b",
  "resolution": "RETRY_LATER"
}

Suggested resolution

Given the broad range of situations that can cause this error, you might or might not be able to resolve this error by retrying your request at a later time. If you retry your request and the issue persists, please contact us to help you mitigate this error.

Suggested user message

Your car is temporarily unable to connect to <app name>. Please be patient while we’re working to resolve this issue.