Latest Releases
Learn about Smartcar’s latest product updates and improvements
Our New Support Features Are Live!
We’re excited to share that our new support experience is now available. These updates are designed to make it easier and faster to get the help you need through self-service tools, AI-powered assistance, and improved visibility into your support history.
Customer Support Portal (Available to paid customers via the Smartcar Dashboard)
Your new central hub for all support-related needs:
- Browse the Knowledge Base for helpful articles, guides, and troubleshooting tips
- Submit new support requests through a user-friendly form
- View and update open tickets, track past communications, and receive timely updates
- Get help fast with our AI-powered chat agent, available 24/7
Enhanced Slack Support (For eligible plans)
Our upgraded Slack support includes:
- AI-powered answers to common questions directly in your Slack channel
- Ability to create and track support tickets without leaving Slack
- One-click access to the Customer Support Portal
- Real-time updates and faster response workflows
For more information about what’s included in your current plan, please reach out to your account manager or contact us at support@smartcar.com.
For step-by-step instructions on how to use the new features, check out our documentation here.
Support for Single Sign-on (SSO)
Single Sign-On (SSO) is now available for teams on an Enterprise plan. To get started, reach out to your account manager to have it enabled. For implementation details and setup instructions, check out our SSO documentation.
User Selected Battery Capacity
Developers can now redirect vehicle owners to a Smartcar Connect url where they can select the battery capacity of their vehicle for cases where the battery capacity cannot be accurately deteremined. This can occur when vehicle owners purchase extension packs, or software upgrades specific to their vehicle. When a user selects an option, Smartcar will return this value with USER_SELECTED as the source.
Diagnostics Webhooks, DTSs, and System Status
Smartcar now provides Diagnostic Webhooks, DTCs, and System Status vehicle data for an initial set of brands with more brands added in the future.
Support for Simplified Chinese
Vehicle owners can now select Simplified Chinese as they go through the Smartcar Connect flow to connect their cars.
Tesla Telemetry API
Smartcar natively supports Tesla’s Telemetry API as the default mechanism for retrieving data from Tesla vehicles out of the box and without any configuration from developers. Tesla’s Telemtry API is the most efficient and effective way of gathering data from Tesla vehicles. It allows vehicles to stream data directly to Smartcar, eliminating the need to poll Tesla servers. This prevents unnecessary vehicle wakes and battery drain.
Smartcar MFA
When a vehicle owner attempts to login to their OEM Connected Services Account and they do not have MFA enabled, Smartcar customers can enable this feature to enforce MFA verification for extra security. If you don’t see this option in the Smartcar dashboard, contact support@smartcar.com to get access to this feature.
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