Many of us already expect some sort of software-powered convenience in our vehicles. More than 60% of surveyed US drivers want connected car capabilities for safety and navigation, followed by on-demand functions, vehicle management, and comfort.
Today, you can use an app to start your car rental business with personal vehicles that aren’t in use. You can use an app to optimize your EV charging schedules with utility rates or low emission hours on the grid. You can even use an app to price auto insurance premiums accurately.
But spoiler alert: everything that’s new and different must be approached with care.
As a developer platform for connected cars, our goal is to enable apps to do great things while protecting drivers' autonomy over their connected car data.
The Smartcar Customer Success team has had the privilege of working alongside many innovative mobility apps that believe in using connected car data the right way. Here are a few lessons we learned while helping our customers launch great apps for drivers who want to experience the benefits of connected car data:
Mobility technology is growing fast. Over 120 billion VC dollars went to mobility tech in the first quarter of 2022 alone, across sectors like autonomous driving software, electric vehicles, and ride-hailing.
This means a highly competitive market and a race to get solutions in people’s hands first. The apps that can fully provide drivers with a memorable experience are the ones that can future-proof their business against sudden change.
Adapting your solution to new market shifts means giving your data architecture the tools to:
(a) Keep up with what drivers actually want — like new vehicle models tearing up sales charts (think Hyundai and Kia’s EV emergence) or new opportunities born out of unprecedented situations (think the rise of pay-per-mile insurance and the surge of web3 over the past two years).
(b) Set developers up for success — let your team of experts focus on building cool and interesting things at the top of the priority list. Our friends at DIMO are focusing their efforts on user-owned networks of mobility data. We support their mission by helping them reach as many users as possible.
It’s hard to fire on both these cylinders with a disconnected stack of vehicle integrations taking up your developer’s time. Connected car data can be agile, but it takes a dedicated team to put all the right measures in place.
This leads us to our next point…
Despite the massive opportunity of connected car data, half of consumers are still held back by the fear of having personal data exposed and stored without permission.
We can’t speak for the commitments of data marketplaces, but we’ve been firm in our stance that the best products do not come at the cost of consumer privacy.
Drivers deserve to know exactly what data they share with their favorite apps. These apps are the ones that add the most value to their day-to-day transportation, a voluntary choice made typically made after researching various options. How an app handles connected car data privacy plays a big role in decision-making.
We believe there are a few things to prioritize as a winner in this space:
💬 Upfront data permissions: One of your customer’s first questions will be “what do they have access to?” Don’t hide your answer in fine print or behind complicated legal language. Show them the truth in clear and clean UI so they can feel more sure about the consent they’re providing.
🔐 Dedicated API security: If you’re building your connected car APIs, you must develop security components like API token management and OAuth 2.0 flows. Then there’s the compliance certifications, penetration testing, and continuous network monitoring. You’ll need a dedicated team of API experts to maintain comprehensive integrations that cover all security bases.
🤝 Collaboration with like-minded partners: We call it a ‘mobility ecosystem’ because many apps and organizations work together to advance shared goals — take the EV managed charging industry as a perfect example. As you expand your app to serve more drivers and use cases, choose partners who prioritize the same values as you (you might even find one from our community of customers!).
Connected car data is a relatively new chapter of car history. Without trust, it’s hard for most people to get behind it — especially in an environment where data is seen as a tool for commercial manipulation.
What does building trust in innovation look like? Let’s turn to the payment processing industry for a recent example.
The explosive growth of e-commerce highlighted a major problem: it was hard for most businesses to build secure integrations with banks and credit card providers.
Businesses had to work with fragmented technical documentation, understand banking best practices, and keep their systems compliant with industry standards like Payment Card Industry Data Security Standard. That’s where industry giants like Stripe stepped into the picture.
The same API evolution is happening in mobility.
By 2030, 96% of vehicles will have built-in internet connectivity.
Stripe used their API expertise to build infrastructure in compliance with the needs of most financial institutions, use cases, and regulations. Whether it was a small business or a Shopify or a Peloton, customers could put their trust in digitized payment systems, even if it was at a business that they’ve never shopped at before.
Mobility developers need the same support to build multi-brand vehicle integrations optimized for connected car data security and OEM nuances.
Let’s not forget that connectivity isn’t just about data, it’s about people.
Although 87% of business leaders feel like their customers trust them, only 30% of customers actually do. Why?
Customers are often locked into innovative products and services that feel transactional and unresponsive.
If you’re offering drivers convenience, you need a strong foundation for navigating situations when a customer’s convenience is challenged. This includes API errors, data quality, and support requests specific to their vehicle’s connectivity.
Working with API partners lets you create a collaborative system for maintaining post-sales quality and support. Communicate your standards and expectations so you can give customers a clear indication of when they can expect to receive proper guidance.
Smartcar’s Enterprise customers maintain integration success by aligning us with their goals and targets — that’s why we’re prepared to hop on a call with their users and answer questions beyond the scope of an email.
When we think about data-driven mobility, we think about innovators — both emerging and existing players — working together to establish an ecosystem of connected, sustainable mobility.
We’re proud to work with apps that build great relationships with their customers through a shared vision of better mobility systems.
Over the coming weeks, we’re excited to give you a peek at more important reminders we tell customers, like how to communicate with vehicle owners, choosing the right times to retrieve data from vehicles, and more.
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