> ## Documentation Index > Fetch the complete documentation index at: https://smartcar.com/docs/llms.txt > Use this file to discover all available pages before exploring further. > Learn how to submit a support ticket through the Smartcar Support Center, including step-by-step instructions and eligibility details based on your plan. # How to Submit a Ticket in the Support Center For information on how to access the Smartcar Support Center, please visit the following article: [Accessing the Smartcar Support Center](/help/accessing-support-center) *** ### **How to Submit a Support Ticket** **1. Select "Submit a Ticket"**\ Once in the Support Center, click **"Submit a Ticket"** at the top right corner of the page to begin creating your ticket. Submit a Ticket **2. Fill Out the Ticket Form**\ Provide details such as: * Subject * Description * Please include as much relevant context as possible such as Session IDs, Vehicle IDs, screenshots, etc. * The Smartcar Component affected * The issue type Fill Out the Ticket Form **3. Submit Your Ticket**\ Click **Submit**, and your request will be sent to our Support team. **4. Track Your Request**\ You can view and track the status of your tickets under **"My Tickets"** in the Support Center. Track Your Requests **5. Update or Close a Request**\ Select the ticket you'd like to update or close from the **"My Tickets"** view. Once you're on the ticket page: * Click **"Reply"** at the bottom left to add more information or request a status update. * Click **"Close Ticket"** at the bottom right to mark the request as **Closed - Resolved** if you no longer need assistance. Update or Close a Request *** ### **Who can submit tickets?** Ticket submission is available to users on **Build** and **Custom** **Enterprise** plans. **Free plan users** can access the Docs Center and AI Agent within the Dashboard for assistance but do not have access to submit tickets.